Where Can You Learn Phone Communication Skills?

Effective phone communication is a valuable skill that can benefit individuals both personally and professionally. Whether you’re a business owner, customer service representative, or simply looking to improve your interpersonal skills, being able to communicate clearly and efficiently over the phone is essential. But where can you learn these skills?

Online Courses and Tutorials

There are numerous online resources available to help you improve your phone communication skills. Here are a few options:

1. ** Coursera**: Coursera offers a range of courses on communication, including phone etiquette and public speaking.
2. Udemy: Udemy has a vast array of courses on phone communication, from basic phone skills to advanced customer service training.
3. LinkedIn Learning (formerly Lynda.com): LinkedIn Learning offers a range of courses on communication, including phone skills and customer service.
4. PhoneSkills: PhoneSkills is an online training platform that offers courses and certifications in phone skills, customer service, and sales.

Podcasts and YouTube Channels

Podcasts and YouTube channels are also great resources to learn phone communication skills. Here are a few popular ones:

1. The Art of Conversation: This podcast explores the art of conversation, including phone communication.
2. Phone Coach: The Phone Coach offers tips and advice on phone communication, including phone etiquette and customer service.
3. The Customer Service Podcast: This podcast covers various topics related to customer service, including phone communication.
4. Eric Thomas’ YouTube Channel: Eric Thomas, also known as the “Hip Hop Preacher,” offers motivational videos on communication, including phone skills.

Books and eBooks

If you prefer to learn through written resources, here are a few highly-recommended books and eBooks:

1. “Influence: The Psychology of Persuasion” by Robert Cialdini: While not exclusively focused on phone communication, this classic book on persuasion can help you improve your phone conversation skills.
2. “Phone Skills for the Modern Age” by Kevin McGhee: This eBook covers various aspects of phone communication, including phone etiquette and customer service.
3. “The Art of Phone Communication” by Karen Dietz: This book offers practical tips and strategies for effective phone communication.

Phone Coaching and Mentoring

If you prefer one-on-one coaching or mentoring, consider the following options:

1. Phone Coaching Services: There are numerous phone coaching services available, such as PhoneCoach, who offer personalized coaching on phone communication and customer service.
2. Professional Associations: Many professional associations, such as the International Customer Service Institute, offer coaching and mentoring services to help you improve your phone communication skills.

In conclusion, there are numerous resources available to help you learn phone communication skills, from online courses and tutorials to podcasts and written resources. Whether you’re looking to improve your personal or professional phone communication skills, there’s something out there for everyone.