Where Can You Learn Being Proactive on Calls?

In today’s fast-paced business world, being proactive on calls is an essential skill for anyone who deals with customers, clients, or colleagues over the phone. Being proactive means taking initiative, anticipating needs, and solving problems before they become major issues. In this article, we’ll explore the best places to learn how to be proactive on calls and improve your communication skills.

Online Courses and Training Platforms

1. Coursera: Coursera offers a variety of online courses on customer service, communication, and sales, which can help you develop proactive call handling skills.
2. Udemy: Udemy has a range of courses on sales, customer service, and communication, including ones specifically focused on phone skills and negotiation techniques.
3. LinkedIn Learning (formerly Lynda.com): LinkedIn Learning offers a range of courses on communication, sales, and customer service, including ones on phone skills, negotiation, and problem-solving.

Conferences and Workshops

1. ASTD International Conference & Exposition: The Association for Talent Development (ASTD) annual conference is a great place to learn about proactive call handling and other communication skills.
2. Call Center Conference & Expo: This conference is specifically designed for call center professionals and offers training sessions on proactive call handling, customer service, and sales strategies.
3. Industry-specific conferences: Attend conferences related to your industry or profession to learn from experts and network with professionals who share your interests and goals.

Books and Blogs

1. “Influence: The Psychology of Persuasion” by Robert Cialdini: This classic book on influence and persuasion can help you develop proactive call handling skills by understanding the psychology of customer behavior.
2. “Fanatical Prospecting” by Jeb Blount: This book on sales and prospecting offers practical tips and strategies for being proactive on calls.
3. The Customer Service Blog: This blog offers tips, advice, and best practices on customer service, including proactive call handling techniques.

Coaching and Mentoring

1. Hire a coach or mentor: Consider hiring a coach or mentor who has expertise in customer service, sales, or communication. They can provide personalized guidance and feedback on your proactive call handling skills.
2. Peer-to-peer mentoring: Join a peer-to-peer mentoring group or find a colleague who can provide guidance and support in developing your proactive call handling skills.

Conclusion

Being proactive on calls is a valuable skill that can benefit anyone who communicates with others over the phone. By taking advantage of online courses, conferences, books, and coaching, you can develop the skills and strategies needed to take initiative, anticipate needs, and solve problems before they become major issues. Remember to practice, practice, practice, and continually seek feedback and guidance to improve your proactive call handling skills.