Where Can You Learn Building Trust on Phone Calls?

Building trust on phone calls is a crucial skill for anyone who conducts business over the phone, whether you’re a sales representative, a customer service agent, or a recruiter. In today’s digital age, phone calls are often the first point of contact for people to interact with a company or individual, and establishing trust is essential for building strong relationships.

So, where can you learn the art of building trust on phone calls? Here are some top resources to help you develop this valuable skill:

1. Online Courses

• Coursera: Coursera offers a course on “Building Trust” by the University of Michigan, which focuses on building trust in personal and professional relationships, including phone calls.
• Udemy: Udemy has a range of courses on “Building Trust over the Phone” and “Phone Sales and Communication Skills” that cover topics such as active listening, confidence, and rapport-building.
• edX: edX offers a course on “Communication and Interpersonal Skills” by the University of California, Irvine, which covers building trust and Rapport in verbal and written communication.

2. Professional Associations

• ASTD (American Society for Training and Development): ASTD offers a range of resources and training programs on building trust and communication skills, including phone-based communication.
• Sales and Marketing Professors (SMP): SMP provides training and resources on phone sales and communication skills, including building trust with customers.

3. Books and E-books

• “Influence: The Psychology of Persuasion” by Robert Cialdini: This classic book provides insights into the psychology of influence and persuasion, including building trust and rapport with others.
• “The Art of Phone Sales” by Steve W. Martin: This e-book provides practical tips and strategies for building trust and closing deals over the phone.

4. Podcasts

• The Sales Evangelist: This podcast covers sales and marketing strategies, including phone sales and building trust with customers.
• The Trust Ambassador: This podcast focuses on building trust in personal and professional relationships, including phone-based communication.

5. Coaching and Mentoring

• Executive Coaching: Working with an executive coach or mentor can provide personalized guidance and feedback on building trust on phone calls.
• Phone Sales Coaching: Many companies offer phone sales coaching services that focus on building trust and closing deals over the phone.

In conclusion, building trust on phone calls requires a combination of skills, knowledge, and practice. By leveraging these top resources, you can develop the skills and strategies necessary to establish trust and build strong relationships over the phone.