How to Stay Calm During Assertiveness on Phone

Being assertive on the phone can be challenging, especially when dealing with difficult customers or situations. However, staying calm and composed is crucial to effectively communicating your message and achieving your goals. In this article, we will provide you with some tips on how to stay calm during assertiveness on phone.

Understand Your Goal

Before making the phone call, define your goal and what you want to achieve. This will help you focus on what you need to say and stay on track. Understanding your goal will also help you remain calm and composed, as you will be clear about what you want to achieve.

Prepare Yourself

Take a few minutes to collect your thoughts and prepare yourself before making the call. Take deep breaths, relax your shoulders, and try to calm your mind. This will help you stay focused and avoid getting distracted or frustrated during the call.

Listen Actively

The key to staying calm during assertiveness on phone is to listen actively to the other person. Pay attention to what they are saying, and try to understand their perspective. Avoid interrupting or becoming defensive, as this can escalate the situation. Instead, listen attentively and respond thoughtfully.

Stay Focused

Stay focused on your goal and remain calm by avoiding distractions. Try to maintain an even tone and pace of speech, and avoid using aggressive or confrontational language. Speak clearly and confidently, and avoid using jargon or technical terms that the other person may not understand.

Use a Positive Tone

Use a positive tone and language during the call to help keep yourself calm and composed. Avoid being confrontational or aggressive, as this can trigger defensiveness in the other person. Instead, use phrases that acknowledge the other person’s feelings and concerns, while also communicating your own needs and expectations.

Take Breaks

If you find yourself getting overwhelmed or frustrated during the call, it’s okay to take a break. Politely excuse yourself and take a few deep breaths before continuing the call. This will help you stay calm and composed, and avoid escalating the situation.

Practice Mindfulness

Mindfulness is the practice of being present in the moment, without judgment. It can help you stay calm and focused, even when dealing with difficult situations. Try incorporating mindfulness exercises into your daily routine, such as meditation or deep breathing. This will help you develop greater self-awareness and improve your ability to stay calm under pressure.

Stay Calm During Assertiveness on Phone