Where Can You Learn Creating Positive Impressions Over the Phone?

In today’s fast-paced digital age, phone etiquette has become more important than ever. With the rise of remote work and virtual communication, being able to make a positive impression over the phone can be the key to success in both personal and professional settings. Whether you’re a business owner, entrepreneur, or simply someone who wants to enhance their communication skills, learning how to create a positive impression over the phone is crucial. But where can you learn these essential skills?

Phone Etiquette Courses

1. Coursera: Coursera offers a range of online courses on phone etiquette and communication skills. You can take courses specifically designed for remote workers, entrepreneurs, and even job seekers.
2. Gilbert Public Schools: This esteemed institution offers a variety of phone etiquette courses, covering topics from basic phone skills to advanced communication techniques.
3. The International Association of Administrative Professionals: This professional organization offers a range of courses and certifications in phone etiquette, including a Phone Etiquette Certification program.

Workshops and Seminars

1. The Phone Lady: In her workshops and seminars, Patti Wood, “The Phone Lady,” teaches participants how to create a positive impression over the phone, from proper phone usage to effective communication strategies.
2. The Art of Telephone Etiquette: This workshop, led by phone etiquette expert Debra Stewart, focuses on teaching participants how to make a positive impression over the phone, from greeting callers to handling difficult conversations.
3. The Conference Board: This leading business membership and research association offers a range of workshops and seminars on phone etiquette, including “Building Positive Relationships Through Phone Calls.”

Books and Online Resources

1. “The Phone Rule” by Patti Wood: This comprehensive guide covers everything from phone etiquette to effective communication strategies.
2. “Phone Etiquette: A Guide to Making a Good Impression” by Debra Stewart: This book provides practical tips and advice on how to improve your phone etiquette.
3. Phone Etiquette Tips: This online resource, provided by etiquette expert Michael Holtz, offers expert advice on phone etiquette, from how to answer the phone to how to handle difficult conversations.

Putting it into Practice

While it’s essential to learn the principles of phone etiquette, it’s equally important to practice what you’ve learned. Here are some tips to help you put your new skills into practice:

• Practice answering the phone with a cheerful greeting
• Focus on active listening and responding thoughtfully
• Use a professional tone and language
• Take notes and recap conversations to ensure you remember important details
• Review and practice your phone etiquette skills regularly to improve your communication skills

By following these tips and taking advantage of the resources listed above, you can learn how to create a positive impression over the phone and enhance your communication skills in both personal and professional settings. Whether you’re a business owner, entrepreneur, or simply someone who wants to improve their phone etiquette, there are many resources available to help you achieve your goals.