Where Can You Learn Multitasking on Phone Calls?

In today’s fast-paced and increasingly digital world, being able to multitask is a valuable skill that can help you stay productive and efficient. While multitasking often conjures up images of juggling multiple tasks at once, it can also extend to managing multiple conversations at the same time - particularly in the context of phone calls.

As a professional or entrepreneur, you may find yourself juggling multiple phone calls simultaneously, each requiring your undivided attention. Whether you’re handling customer service inquiries, negotiating business deals, or navigating complex technical issues, the ability to multitask on phone calls can be a game-changer.

So, where can you learn the art of multitasking on phone calls? Here are some top resources and tips to help you improve your skills:

1. Online Courses

• Coursera: “Communication Skills” course by University of Colorado Boulder offers insights on effective phone communication and prioritization strategies.
• Udemy: “Multitasking and Focus” course helps learners develop skills to manage multiple tasks and conversations simultaneously.
• edX: “Professional Communications” course by Michigan State University covers phone communication techniques and conflict resolution strategies.

2. Business Coaching and Consulting Services

• Grammarly: Offers personalized writing and communication coaching to improve your phone communication skills.
• Buffer: Provides social media management and communication training to help you manage multiple conversations at once.

3. Books and Podcasts

• “The Art of Manliness” by Brett McKay: A comprehensive guide to developing communication skills, including phone etiquette and multitasking strategies.
• “The Phone Person” podcast: Hosted by phone professionalism expert, Emily Perper, this podcast offers insights on effective phone communication and multitasking techniques.

4. Practice and Self-Study

• Role-playing exercises: Practice different phone call scenarios with friends, family, or colleagues to develop your multitasking skills.
• Phone call simulations: Use online tools or apps to practice managing multiple conversations simultaneously.
• Scripting and preparation: Prepare answers to common questions and practice phone calls to improve your response time and multitasking abilities.

Bonus Tip: Improve your multitasking skills by:

• Minimizing distractions (e.g., turning off notifications or finding a quiet space).
• Prioritizing tasks and focusing on the most important conversations.
• Using active listening skills to stay engaged with each conversation.
• Staying organized through note-taking or CRM tools.

By incorporating these resources and tips into your learning routine, you can improve your multitasking skills on phone calls and become more productive, efficient, and effective in your personal and professional life.