How to Stay Calm During Following Up After Phone Calls

The art of follow-up calls - a necessary evil in any sales or customer service endeavour. While it’s crucial to ensure that leads are properly qualified and dealt with, it can be a daunting task to stay calm and composed after a phone call, especially if the conversation didn’t go as planned.

We’ve all been there - you’ve spent hours crafting the perfect pitch, rehearsing your lines, and mentally preparing yourself for the call. And then it happens - the conversation takes an unexpected turn, or the prospect raises concerns that make your blood pressure rise. Before you know it, you’re starting to feel frazzled and out of control.

So, how can you stay calm and composed during the follow-up process? Here are some expert tips to help you navigate the stress of follow-up calls:

1. Prepare, Prepare, Prepare

The key to a successful follow-up call is preparation. Make sure you’re fully armed with all the necessary information about the prospect and the conversation you had with them. Review your notes, refresh your memory on pricing and features, and anticipate potential questions or concerns.

2. Take a Break

Admittedly, following up can be a tedious and time-consuming process. Take regular breaks to recharge and refocus. Step away from your desk, grab a cup of coffee, or take a short walk outside. A clear mind is a calm mind, so make sure you’re giving yourself room to breathe.

3. Use Positive Self-Talk

We’re often our own worst critics, and it’s easy to get caught up in negative self-talk after a less-than-stellar phone call. Combat this by using positive affirmations. Tell yourself that you did your best, that the prospect simply wasn’t ready yet, or that you’ll get ‘em next time.

4. Focus on the Solution

Whatever the outcome of the call, focus on the solution rather than the problem. Instead of dwelling on what went wrong, think about what you can do to improve the conversation next time. This mindset shift can help you stay calm and motivated, knowing that you’re working towards a positive outcome.

5. Practice Relaxation Techniques

Deep breathing, progressive muscle relaxation, or meditation - there are countless ways to calm your nerves and manage stress. Experiment with different techniques to find what works best for you and incorporate them into your daily routine, including before and after follow-up calls.

6. Celebrate Small Wins

Finally, acknowledge and celebrate your small wins. Every follow-up call may not result in a conversion or a sale, but that doesn’t mean it’s a failure. Every conversation is an opportunity to build rapport, dispel myths, and move the needle forward. Reward yourself for the effort, regardless of the outcome.

In conclusion, staying calm during follow-up calls requires preparation, self-care, and a growth mindset. By following these expert tips, you’ll be well-equipped to handle the stress and uncertainty that often accompany this critical stage of the sales process. Remember, the goal is to improve with each call, not to get discouraged by every setback.