Where Can You Learn Following Up After Phone Calls?

In today’s fast-paced business world, making phone calls is a crucial communication skill. However, following up after phone calls is an equally important part of the process. Unfortunately, many people struggle to effectively follow up, often leaving leads and opportunities on the table.

Whether you’re a sales professional, customer service representative, or entrepreneur, the ability to follow up after phone calls is critical to closing deals, resolving issues, and building strong relationships. But where can you learn this valuable skill?

Online Courses and Tutorials

1. Coursera: Coursera offers a variety of online courses on communication, sales, and customer service, including modules on following up after phone calls.
2. Udemy: Udemy has a vast array of courses on sales, marketing, and customer service, many of which cover the importance of follow-up calls.
3. Skillshare: Skillshare offers online classes on communication, sales, and customer service, including courses on building relationships and following up with prospects.

Books and Ebooks

1. “The Art of Closing the Sale” by Charles H. Burkett: This classic book provides valuable insights and strategies for building relationships and closing deals.
2. “The Sales Bible” by Jeffrey Gitomer: This comprehensive guide covers all aspects of sales, including following up with prospects.
3. “Customer Retention” by S. F. Epling: This ebook focuses on the importance of building strong relationships with customers.

Webinars and Podcasts

1. Sales Geek: This popular sales podcast often features episodes on following up with prospects and building strong relationships.
2. The Customer Service Podcast: This podcast covers all aspects of customer service, including following up with customers.
3. Webinars by Prospects.io: Prospects.io offers webinars and online courses on sales and prospecting, including strategies for following up with leads.

Industry Associations and Conferences

1. Sales and Marketing Executives International (SMEI): SMEI offers online courses, webinars, and conferences on sales and marketing, including follow-up strategies.
2. National Association of Sales Professionals (NASP): NASP provides online training, webinars, and conferences on sales techniques, including follow-up calls.
3. Customer Experience Professionals Association (CXPA): CXPA offers online courses, webinars, and conferences on customer experience, including strategies for following up with customers.

Conclusion:

Following up after phone calls is a critical part of any business or sales strategy. By taking advantage of online courses, books, webinars, and industry associations, you can learn the skills and strategies you need to effectively follow up and close more deals. Whether you’re a seasoned professional or just starting out, there’s no shortage of resources available to help you improve your follow-up skills.