Where Can You Learn Active Listening on Calls?

In today’s fast-paced world, effective communication is crucial in both personal and professional settings. One of the most essential skills for successful communication is active listening. Active listening involves giving your undivided attention to the person speaking, maintaining eye contact, and actively processing the information being communicated. However, in the age of digital communication, it’s easy to get distracted and tune out. This is particularly true when it comes to phone calls, where it’s easy to multitask and tune out.

Fortunately, there are many resources available to learn and improve your active listening skills, especially when it comes to phone calls. Here are some of the best places to learn active listening on calls:

Online Courses

1. Coursera: Coursera offers a variety of online courses on communication and leadership skills, including active listening. These courses are designed by top universities and feature interactive exercises and real-world examples.
2. Udemy: Udemy offers a range of courses on active listening, including courses specifically designed for phone calls. These courses often feature video lectures, quizzes, and assignments to help you improve your skills.
3. LinkedIn Learning (formerly Lynda.com): LinkedIn Learning offers a range of courses on communication and interpersonal skills, including active listening. These courses feature video tutorials and quizzes to help you learn.

Books and eBooks

1. “The Art of Listening” by Rachel Naomi Remen: This book provides practical tips and strategies for improving your listening skills, including active listening techniques for phone calls.
2. “How to Win Friends and Influence People” by Dale Carnegie: This classic self-help book includes a chapter dedicated to listening, providing advice on how to improve your listening skills and build stronger relationships.
3. “Active Listening: The Key to Successful Communication” by Deborah J. Schneer: This eBook provides a comprehensive guide to active listening, including practical exercises and examples for improving your listening skills.

Podcasts

1. The Art of Manufacturing: This podcast features interviews with experts on various topics, including communication and active listening.
2. The Communication Coach: This podcast provides tips and strategies for improving your communication skills, including active listening techniques.
3. The Art of Listening: This podcast explores the art of listening in various settings, including phone calls and personal relationships.

Apps and Games

1. Active Listening Game: This app provides interactive exercises and games to help you improve your active listening skills.
2. Listen: This app offers guided meditations and exercises to help you improve your listening skills.
3. Speakpipe: This app allows you to record and listen to voice messages, making it a great tool for practicing active listening.

Conclusion

Active listening is a crucial skill for successful communication, and it’s essential to learn and practice active listening on phone calls. Whether you’re looking to improve your relationships, build stronger connections with customers, or simply become a better communicator, there are many resources available to help you learn and improve your active listening skills. From online courses to books and podcasts, apps and games, there’s something for everyone. So take the first step today and start improving your active listening skills!