Where Can You Learn Keeping Phone Conversations Engaging?
In today’s digital age, phone conversations have become a vital aspect of our daily lives. Whether it’s a work call, a personal conversation with a friend, or a call with a customer service representative, being able to keep phone conversations engaging is crucial. Not only does it show that you value the other person’s time, but it also helps to build stronger relationships and can even lead to better outcomes.
But, where can you learn the secrets to keeping phone conversations engaging? Here are some top resources to help you improve your phone communication skills:
1. Online Courses
- Coursera: Offers a range of courses on effective communication, including phone conversations.
- Udemy: Provides courses on telephone sales, customer service, and networking, which can help you develop your phone conversation skills.
- LinkedIn Learning (formerly Lynda.com): Offers courses on business communication, including phone etiquette and conversation techniques.
2. Books and E-books
- “The Art of Telephone Conversation” by Nicholas J. Stewart: A comprehensive guide to phone conversations, covering topics such as tone of voice, listening skills, and persuasion techniques.
- “Phone Communication Skills” by Brian Tracy: A practical guide to improving your phone communication skills, including tips on active listening, asking questions, and building rapport.
- “Effective Telephone Skills” by James E. Myers and Wayne B. Leach: A handy e-book that provides practical advice on phone etiquette, conversation techniques, and common phone call scenarios.
3. Podcasts
- “The Art of Communication” by Guy Kawasaki: A podcast that explores the latest trends and techniques in communication, including phone conversations.
- “The Phone Coach” by Natalie Lafferty: A podcast that provides tips and strategies for improving your phone conversation skills, including listener questions and expert interviews.
- “The Customer Service Podcast” by Shep Hyken: A podcast that covers various aspects of customer service, including phone conversations and communication techniques.
4. Professional Associations
- National Association of Realtors (NAR): Offers courses and training programs on phone sales and customer service, which can help you develop your phone conversation skills.
- Association for Talent Development (ATD): Provides resources and training programs on effective communication, including phone conversations.
- International Association of Administrative Professionals (IAAP): Offers courses and training programs on administrative skills, including phone etiquette and communication techniques.
5. Practice and Feedback
- Practice with friends or family members: The more you practice, the more comfortable you’ll become with phone conversations.
- Seek feedback: Ask others for feedback on your phone conversation skills, and use their suggestions to improve.
Conclusion: Keeping phone conversations engaging is a valuable skill that can benefit both your personal and professional life. By leveraging online courses, books, podcasts, professional associations, and practice, you can improve your phone communication skills and become a more effective communicator. Remember to always be mindful of your tone, listen actively, and ask open-ended questions to keep the conversation flowing.
