What are the Essentials of Assertiveness on Phone?

In today’s digital age, effective communication is crucial, and the phone is often the primary tool we use to interact with others. However, it’s not uncommon to find ourselves struggling to convey our thoughts and needs clearly and assertively over the phone. Assertiveness on phone is a skill that requires practice and strategy to master. In this article, we’ll explore the essentials of assertiveness on phone to help you improve your communication skills and achieve greater success in your personal and professional relationships.

Essential 1: Be Prepared

Before making a call, take a few minutes to prepare what you want to say and to whom you’re calling. This will help you stay focused and ensure that you address the main points you want to discuss. Write down your key points, and practice your tone and language to avoid feeling flustered or nervous during the call.

Essential 2: Use a Friendly but Firm Tone

Your tone is crucial in conveying assertiveness on phone. Speak clearly and at a moderate pace, using a friendly but firm tone. Avoid being too soft or aggressive, as this can confuse the recipient and undermine your message. Practice using assertive phrases, such as “I’d appreciate it if you could,” or “I disagree with your suggestion, could you explain more?”

Essential 3: Use “I” Statements

When expressing your thoughts or needs, use “I” statements instead of “you” statements. This helps to avoid blame and defensiveness, allowing you to take ownership of your feelings and thoughts. For example, “I feel frustrated when…”, instead of “You always…”.

Essential 4: Active Listening

Active listening is just as important on phone as it is in face-to-face conversations. Pay attention to what the other person is saying, and acknowledge their thoughts and feelings. This will help to build trust and facilitate a more productive conversation. Repeat back what you’ve understood to ensure you’re on the same page.

Essential 5: Be Clear and Concise

When communicating on phone, it’s easy to get bogged down in unnecessary details. Practice being clear and concise, focusing on the main points you want to convey. Avoid going off on tangents or using jargon that may confuse the recipient.

Essential 6: Respect Boundaries

Phone conversations often involve discussions about sensitive or personal topics. Remember to respect the other person’s boundaries and be mindful of their comfort level. Avoid pushing them to discussion topics they’re not willing to engage with, and be willing to adapt to their needs.

Essential 7: Practice Positive Body Language

Even though you’re not in person, your body language can still have an impact on your communication. Make an effort to sit comfortably, with your shoulders back and your head held high. This will help you feel more confident and assertive during the call.

Essential 8: Be Open to Feedback

Finally, be open to feedback and willing to listen to alternative perspectives. Phone conversations can be a great opportunity to learn from others and grow as a person. Practice being receptive to different viewpoints and use this as an opportunity to improve your communication skills.

Conclusion

Assertiveness on phone requires practice, patience, and persistence. By mastering these essential skills, you’ll be better equipped to effectively communicate your thoughts and needs, build stronger relationships, and achieve greater success in your personal and professional life. Remember to be prepared, use a friendly but firm tone, and actively listen to the other person. With these essential skills, you’ll be well on your way to becoming a master of assertiveness on phone.