How to Stay Calm During Building Rapport Over the Phone

Building rapport over the phone can be a challenging task, especially when you’re not face-to-face with the person. But with the right techniques and mindset, you can establish a strong connection with someone over the phone and ensure a successful conversation. In this article, we’ll explore some tips on how to stay calm and build rapport over the phone.

Establish a Positive Tone

Before you even start speaking, take a few deep breaths to calm your nerves. Take a moment to collect your thoughts, and think about the conversation you’re about to have. By doing so, you’ll set a positive tone for the call.

When you start speaking, use a friendly and approachable tone of voice. Avoid using jargon or technical terms unless you’re certain the person is familiar with them. Instead, focus on using simple and clear language that everyone can understand.

Use Active Listening

Active listening is essential when building rapport over the phone. Pay attention to what the person is saying, and make eye contact (even if you’re not visual). Focus on their words, tone, and body language (in your mind).

Acknowledge what they’re saying by summarizing their statements or asking open-ended questions. This will show that you’re engaged and interested in the conversation.

Find Common Ground

Find something you have in common with the person, even if it’s just a shared interest or a common experience. This can help establish a sense of connection and build trust.

When you find common ground, use it as a conversation starter. Talk about your shared interest, and ask the person about their thoughts on the topic. This will help create a sense of rapport and make the conversation more enjoyable.

Use Positive Body Language

While you can’t see the person’s body language over the phone, you can still use positive body language yourself. Sit up straight, relax your shoulders, and keep your voice calm and steady.

This will help you feel more confident and calm, which will, in turn, benefit the conversation.

Manage Your Emotions

It’s easy to get emotional over the phone, especially if you’re discussing sensitive topics. However, it’s essential to manage your emotions and stay calm.

Take a deep breath, count to ten, or step away from your phone for a moment to collect your thoughts. Remember that the person on the other end of the line can’t see your emotions, so don’t let them get the best of you.

Use Positive Self-Talk

Before you start the call, speak positive affirmations to yourself. Tell yourself that you’re capable, confident, and prepared for the conversation.

This will help boost your self-esteem and reduce any nerves or anxiety you may be feeling. By thinking positively, you’ll be better equipped to handle any challenges or obstacles that may arise during the call.

Summing It Up

Building rapport over the phone requires practice, patience, and persistence. By using the tips outlined above, you can establish a strong connection with someone over the phone and ensure a successful conversation.

Remember to establish a positive tone, use active listening, find common ground, use positive body language, manage your emotions, and use positive self-talk. With these techniques, you’ll be well on your way to building strong rapport over the phone.

So, go ahead and pick up that phone. You’ve got this!